Refund policy

Returns and refunds

If you change your mind, you can cancel your order and return it for a refund.

Changing your mind
- You have 14 days from the day your order is delivered to tell us you want to cancel.
- After telling us, you then have a further 14 days to send the item back.
- Items must be unworn and in their original packaging.
- Please contact us before sending anything back. We will reply with the return address and the steps to follow.
- Unless the item is faulty or not as described, return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

Pierced earrings
For hygiene reasons, pierced earrings can't be returned once they have been taken out of their sealed packaging, unless they are faulty.

Faulty or wrong items
If your item arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with a photo. We will send a replacement or give you a full refund, including postage. This does not affect your statutory rights.

Refunds
We refund within 14 days of receiving the returned item, to the payment method you used. The refund covers the item price and the standard delivery charge you paid.

If your tracking hasn't updated for 7 days, or your parcel hasn't arrived by the end of the estimated window, contact us and we'll chase it with the carrier. If it's lost, we'll send a replacement or refund you in full.